Shipping Policy
Shipping Policy
Last updated: August 4, 2026
Thank you for shopping at My Store — your one-stop online department store! We want to make sure every order, whether it's fashion, home goods, electronics, or daily essentials, arrives safely and on time. Please read our shipping policy carefully.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment confirmation. You will receive an email notification once your order has been shipped.
During peak seasons, major sales events, or high-demand promotional periods, processing times may be slightly longer. We appreciate your patience.
2. Domestic Shipping (United States)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Calculated at checkout |
| Expedited Shipping | 2–5 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
| Free Standard Shipping | 5–10 business days | FREE on orders over $50 |
3. International Shipping
We ship to selected international destinations. International shipping rates and delivery times vary by country and will be calculated at checkout.
| Region | Estimated Delivery Time |
|---|---|
| Canada & Mexico | 7–14 business days |
| Europe | 10–20 business days |
| Asia & Pacific | 10–25 business days |
| Rest of World | 14–30 business days |
Note: International delivery times are estimates and may vary due to customs processing and local carrier conditions.
4. Duties, Taxes & Customs
For international orders, the recipient is responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in our product prices or shipping fees and are collected by the destination country's customs authority.
We are not responsible for delays caused by customs clearance processes.
5. Multi-Item & Multi-Department Orders
As a full-service department store, some orders containing items from different product categories (e.g., electronics and apparel) may be shipped in separate packages. You will receive individual tracking numbers for each shipment. There is no additional shipping charge for split shipments.
6. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment directly on the carrier's website. Please allow up to 24–48 hours for tracking information to become active.
7. Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or regulatory requirements (particularly for certain electronics, batteries, or hazardous materials). If your order contains a restricted item, we will notify you promptly and offer alternatives or a full refund.
8. Lost, Stolen, or Damaged Packages
- Lost packages: If your tracking shows delivered but you haven't received your package, please contact us within 7 days of the delivery date.
- Damaged packages: If your order arrives damaged, please email us within 48 hours with photos of the damage at boys16insurer@icloud.com.
- Stolen packages: We recommend filing a report with your local carrier or postal service. Contact us and we'll do our best to assist.
9. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at boys16insurer@icloud.com.
10. Contact Us
If you have any questions about your shipment, please reach out to us at:
Email: boys16insurer@icloud.com
We aim to respond within 1–2 business days.