Return & Exchange Policy

Last updated: August 4, 2026

At My Store, your satisfaction is our top priority. As a one-stop online department store, we carry a wide range of products and want to make sure every purchase meets your expectations. Please read our return and exchange policy carefully.

1. Return Window

We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached.

2. Eligible Items by Department

Return eligibility varies by product department:

Department	Return Condition
👗 Fashion & Apparel	Unworn, with original tags attached
🏠 Home & Living	Unopened, in original packaging
📱 Electronics & Gadgets	Unopened, in original packaging with all accessories
🧸 Toys & Kids	Unopened, in original packaging
💄 Beauty & Personal Care	Unopened and factory sealed only
🛒 Daily Essentials	Unopened, in original packaging

3. Non-Returnable Items

The following items cannot be returned under any circumstances:

• Perishable goods (food, flowers, etc.)
• Downloadable software or digital products
• Intimate apparel and swimwear (for hygiene reasons)
• Opened beauty or personal care products
• Hazardous materials or flammable items
• Gift cards
• Items marked as “Final Sale”
• Customized or personalized items

4. How to Initiate a Return

1. Email us at boys16insurer@icloud.com with your order number, the item(s) you wish to return, and your reason for return.
2. Our team will respond within 2 business days with return instructions and a return authorization.
3. Pack the item securely in its original packaging and ship it back using a trackable shipping method.
4. Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

5. Exchanges

We offer exchanges for items of equal or lesser value within the same department. If you need a different size, color, or variant, please contact us at boys16insurer@icloud.com and we will do our best to accommodate your request, subject to availability.

If you wish to exchange for an item from a different department, please initiate a return and place a new order.

6. Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider. You will receive an email confirmation once your refund has been processed.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery at boys16insurer@icloud.com with the following:

• Your order number
• A description of the damage or defect
• Clear photos of the damaged item and packaging

We will arrange a free replacement or full refund at no additional cost to you.

8. Return Shipping Costs

• Defective or wrong items: We cover all return shipping costs.
• Change of mind returns: The customer is responsible for return shipping costs.
• Exchanges: Return shipping is the customer's responsibility; we cover the cost of sending the replacement item.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please:

1. Check your bank account or card statement again.
2. Contact your bank or credit card company — processing times can vary.
3. If you've done both and still have not received your refund, contact us at boys16insurer@icloud.com and we'll investigate immediately.

10. Contact Us

If you have any questions about our Return & Exchange Policy, please reach out to us at:
Email: boys16insurer@icloud.com
We aim to respond within 1–2 business days.